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June 26, 2008

Customer Service Manager - Longview, TX

Job Type: Fulltime

Job Description:

About Grainger

At Grainger, the leading North American industrial distributor of products used by businesses to maintain, repair, and operate their facilities, you too can make an impact upon the future of our organization.
Grainger employees experience a unique working environment and the stability of an established industry leader combined with interesting opportunities to learn, grow, and make a difference for our customers.
At Grainger, we take pride in offering a benefits package that is among the best around. Just as our business strives to meet the changing needs of our customers, our benefits are designed to meet the diverse needs of our employees.

ABOUT THIS OPPORTUNITY
We are currently seeking a Customer Service Manager to join our growing team.
This is an opportunity to assist the branch operations management team in exceeding customer needs by providing your expertise on sales, quality, systems and service issues.
The Customer Service Manager is directly involved in day to day branch operations and directly supervises a team of associates ensuring sales and service excellence.
In this position you will implement key sales and marketing initiatives and be responsible for effective use of branch merchandising programs. You will also be responsible for the continued leadership, coaching and development of team members while always providing World Class Customer Service.

Job Requirements include:
- Must have 2+ years of proven sales and leadership experience
- Must have 1+ years of supervisory/management experience for a team of 4+ employee
- Experience implementing process improvements to meet branch and sales goals while providing exceptional customer service offerings
- Ability to improve and maintain relationships with external customers in order to identify and anticipate needs, share understandings and exceed customer needs
- Experience with hiring and developing teams through consistent communication of the company's vision, mission, strategy, values, market strategy and initiatives.
- Ability to effectively communicate to the staff and management through team meetings and other written or verbal communication
- Ability to develop and communicate job assignments, duties and work schedules to team
- Proven customer focus and ability to manage change
- Experience with store displays and inventory management
- Ability to implement marketing and sales initiatives to positively impact sales goals
- Experience handling customer & employee concerns to resolution
- HS Diploma or Equivalent, some college preferred
- Experience motivating, inspiring and achieving results through others
- Excellent computer skills, MS Office
- Demonstrated ability to model superior customer service
- Ability to assist the Branch Manager with profit and expense analysis as well as sales growth and market expansion.
- Develop and maintain effective relationships with employees, internal partners and customers
- Wholesale or retail experience in operational role
- Use of leadership skills to coach and facilitate service improvement, team behavior and to effectively communicate our shared vision and direction


Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $5 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

Customer Service Associate - Longview, TX

Job Type: Fulltime

Job Description:

ABOUT THIS OPPORTUNITY
Look what GRAINGER has to offer…Competitive pay, Excellent Benefits and a Great work schedule!!
We are seeking a Customer Service Associate to join our growing team. Grainger (www.grainger.com) is a fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.

Grainger’s typical operating hours are Monday through Friday from 7 a.m. – 5 p.m. As a full-time employee, you would be expected to work during normal business hours.

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.



Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed.

Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

Customer Service Associate - Lubbock, TX

Job Type: Parttime

Job Description:

ABOUT THIS OPPORTUNITY
Look what GRAINGER has to offer…Competitive pay, Excellent Benefits and a Great work schedule!!
We are seeking a Part-time Customer Service Associate to join our growing team. Grainger (www.grainger.com) is a fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.

Grainger’s typical operating hours are Monday through Friday from 7 a.m. – 5 p.m. As a part-time employee, you would average 20-30 hours per week during normal business hours.

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.



Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed.

Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

June 17, 2008

National Marketing Manager - Residential Real Estate - Dallas, TX

Job Type: Fulltime

Job Description:


Marketing- Residential Real Estate

National Marketing Manager-Atlanta or Dallas-Immediate need
Ref # 0548

Based in either Atlanta or Dallas with preference for Atlanta, ideally for local talent. Client develops high-end apartment communities in eleven major markets in the United States.
Job’s primary focus- strategic marketing for lease-up communities nationally; support tactical implementation of marketing plan and brand promotion. Enhance traffic generation and achieve absorption goals for new development models. Develop and implement national strategic marketing efforts and brand management. Report to VP, Marketing in Operations department. Relocation support is available. 30-35% national travel.

Background: College degree in related field plus 3-5 years’ consumer marketing/sales experience. Background in real estate and/or in multi-family property management preferred. Internet marketing, marcom, advertising and branding skills are assets.

COMMUNICATION and PRESENTATION SKILLS: Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Able to prepare reports, business correspondence, and procedure manuals. Also, present information and respond to questions from managers, clients, customers, and general public.

LEADERSHIP and STAFF DEVELOPMENT: Experience in managing diverse workforce. Able to manage conflict, provide strategic direction and drive business results by managing staff members’ (to be added) performance

ANALYTICAL and MATHEMATICAL SKILLS: Able to work with mathematical concepts such as probability and statistical inference. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Analyze basic operating statements and identify unusual operating trends, ratios and variances.

PROBLEM SOLVING SKILLS: Make and implement decisions under conditions of risk and or uncertainty.

CERTIFICATES, LICENSES, REGISTRATIONS: Certified Apartment Property Supervisor (CAPS or CPM) certification highly recommended.

Responsibilities:

Marketing Strategy on Lease-Up Communities:

• Develop marketing strategy and marketing programs on new lease-ups to meet property performance objectives and ensure maximum cost effectiveness. Work in conjunction with Regional Manager and Community Manager to complete Marketing Strategy and plan 120 days prior to lease-up commencement.

• Work with Regional Manager/on-site manager to select marketing coordinator for lease-up communities, and to train/mentor as appropriate.

• Monitor implementation and effectiveness of marketing plan at lease-ups, while simultaneously ensuring consistency with corporate Brand.

• Provide supplemental sales training for leasing personnel on lease-up communities and assist in national sales and marketing seminars.

• Participate in pre-opening preparation of lease-ups as needed, including discussion on product placement in market, target resident profile, and any strategic marketing meetings.


National Marketing Strategy

• Negotiate and monitor national advertising contracts, including internet sites and print media.

• Seek opportunities to develop and implement cost effective marketing programs and strategies that strengthen brand, increase qualified traffic, revenue and resident renewals

• Develop marketing strategy and monitor implementation of marketing plan on poorly performing assets within portfolio, new acquisitions, or others needing repositioning/special attention.

• Monitor and measure national traffic trends and handling of traffic (shopping reports, phone leads, internet leads, call centers, etc.). Make recommendations as appropriate.

• Work in conjunction with Education Department to implement marketing training and supplemental programs.

• Help ensure corporate housing partnership and cooperative marketing efforts are strong nationally.

• Routinely measure cost effectiveness of national marketing efforts, and as needed on select marketing/advertising programs throughout portfolio.

• Implement special projects as assigned that correlate to marketing, traffic generation, and the sales process within the portfolio, including participation in evolution of the sales process with technology integration.

General:

• Seek educational opportunities and self-improvement for personal growth and development.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

June 13, 2008

Customer Service Associate - Laredo, TX

Job Type: Parttime

Job Description:

ABOUT THIS OPPORTUNITY
Look what GRAINGER has to offer…Competitive pay, Excellent Benefits and a Great work schedule!!
We are seeking a Part-time Customer Service Associate to join our growing team. Grainger (www.grainger.com) is a fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion.

Grainger’s typical operating hours are Monday through Friday from 7 a.m. – 5 p.m. As a part-time employee, you would average 20-30 hours per week during normal business hours.

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.



Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

June 10, 2008

Customer Service Associate - Houston, TX

Job Type: Fulltime

Job Description:

Provide exceptional customer service to retail customers by receiving calls, taking orders, recommending top styles , reviewing shipment status. Provide support for the sales and design team. General office clerical tasks.

Seeking candidates with strong written and verbal communication skills and an ability to handle customer inquiries in a friendly and efficient manner. Computer proficiency in basic microsoft applications (word, excel, outlook, powerpoint)and the internet 2 + years of customer service experience preferred. 1-2 years of sales experience is a plus HS diploma or equivalent.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

March 23, 2008

Marketing and Financial Services Sales Agent - Dallas, TX

Job Type: Contract

Job Description:

About Us

We are a financial services and marketing firm that services small to medium
sized businesses. We are debt free and operate on a positive cash flow. We pay
our sales people first on every sale so there will never be a sale you do not
get paid on. We pay you the same day we receive the funds for the sale. We will
pay you up front commissions on each sale.

About the Money

Commissions range from 25% to 75%. We pay monthly bonuses based on levels of
your performance. We also pay monthly residuals on your customers you have
signed up in the past. An average sales person with a decent work ethic should
earn $75,000 a year plus residual income.

About You

- Ability to work independently from home

- Enjoys a short sales cycle and can close accounts

- Honest and reliable. You do what you say and will not lie just to sell a deal


- Hungry with a great work ethic.

About Time

Reply to this job posting ASAP. If you have what we are looking for you may
be a candidate for our manager/trainer position that will enable you to receive
an over-ride income from your teams performance...

For more information on this job go to:
http://www.find-a-job-usa.com/TX-jobs.html

February 20, 2008

CNC Manufacturing Engineer - TX

Job Type: Fulltime

Job Description:

This high volume manufacturer of consumer products is in need of a CNC Manufacturing Engineer with extensive experience and working knowledge of CNC machining, robotics, rotary and linear transfer machining, milling, VMC and HMC, CNC and PLC controls, and design of tooling and fixtures. You must have strong shop floor troubleshooting skills. Responsibilities will include developing and improving manufacturing methods, and ensuring efficient production and machining methods while contributing in Lean Manufacturing and Six Sigma activities. A degreed individual is preferred. This Company is offering an excellent benefits package, along with relocation assistance for the right qualified candidate...

For more information on this job go to:
http://www.find-a-job-usa.com/TX-jobs.html

January 09, 2008

Freight Brokers Agents - Dallas/Forth Worth, TX

Job Type: Fulltime

Job Description:

KARS Brokerage has a position for a highly motivated sales broker agent for the state of Texas and all across the United States. No need to relocate,

As an agent you will solicit new business by contacting potential customers and promoting our services to them.

You need to have experience in the transportation industry. The ideal candidate will possess: superior customer service skills, established truck following and an established customer base with the proven ability to create new business.

Qualifications:

2-3 years experience in the transportation industry OR at least one year of direct freight broker sales experience. Strong understanding sales/marketing.

Requirements:

Established Customer base.
Established Carriers
Office with a minimum of a fax, telephone and internet
Desire to earn substantial commissions
Willingness to follow KARS policies and procedures and support the integrity of KARS Brokerage.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

January 07, 2008

Freight Brokers Agents - San Antonio, TX

Job Type: Fulltime

Job Description:

KARS Brokerage has a position for a highly motivated sales broker agent for the state of Texas and all across the United States. No need to relocate,

As an agent you will solicit new business by contacting potential customers and promoting our services to them.

You need to have experience in the transportation industry. The ideal candidate will possess: superior customer service skills, established truck following and an established customer base with the proven ability to create new business.

Qualifications:

2-3 years experience in the transportation industry OR at least one year of direct freight broker sales experience. Strong understanding sales/marketing.


Requirements:

Established Customer base.
Established Carriers
Office with a minimum of a fax, telephone and internet
Desire to earn substantial commissions
Willingness to follow KARS policies and procedures and support the integrity of KARS Brokerage.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html

January 04, 2008

Sales Agents & Area Managers - Dallas/Ft. Worth, TX

Job Type: Fulltime

Job Description:

Are you organized, driven and desire to help area businesses grow with a consultant's touch?

Description: We are currently seeking full commission sales people with the desire for team managment. We have a very unique way of helping our clients and we use a consultative approach.

Our teams have the ability to start out with a six figure potential from day 1!! We are growing quickly and need "vision minded" people that want to lead themselves as well as others!

No experience necessary, but strong people skills desired! Prospecting and closing experience a PLUS!

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/TX-jobs.html