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July 29, 2008

Warehouse Associate - Albuquerque, NM

Job Type: Parttime

Job Description:

Typical operating hours are Monday through Friday from 7 a.m. – 5 p.m. As a part-time employee, you would average 20-30 hours per week during normal business hours.

The Warehouse Associate performs warehouse duties and functions to support inventory integrity, order processing – picking, packing, staging, and shipping, and general maintenance and housekeeping duties to ensure a safe, clean, and orderly work environment.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Accurately receives product on DC trailer and effectively puts away product to utilize time efficiently and maximize cube space.
• Receive product from Branch Transfers (UPS, and other Carriers) to fulfill customer orders
• Receives product on Hub Truck (Same Day Pickup) and process customer backorders and branch stock replenishment in order to have product available for sale.
• Processes backorders to fulfill customer orders and meet order ready times.
• Picks & stages will call orders to achieve company Will Call Ready Rate (WCRR) and Customer expectations.
• Accurately picks and prepares shipping orders to meet shipping cutoff times and processes orders according to all regulatory standards.
• Processes returns in accordance with BBX guidelines, referencing original documents, product disposition, and obtaining all necessary signatures.
• Contacts customers in order to purge old orders and release product for purchase by other customers.
• Properly prepares, stages and documents product for reverse logistics in order to keep inventory fresh and warehouse space open for new products to be introduced.
• Prepares all hazmat orders in accordance with all Dept. of Transportation and company requirements.
• Processes all next day air shipments in accordance with DOT requirements and company expectations.
• Schedules customer/vendor pickups as needed to serve customer and branch needs.
• Performs cycle counts to ensure inventory accuracy.
• Works multiple location report to drive continuous improvement in inventory accuracy by reducing duplicate locations.
• Performs stock alignments as necessary to improve inventory performance and accuracy.
• Replenishes and maintains showroom stock to create an appealing well stocked environment for customers.
• Conducts daily power equipment inspection to ensure safe operation of equipment, safe work environment for employees, and compliance with all OSHA and company regulations.
• Grounds keeping and trash collection/disposal to ensure a clean, well-groomed appearance for customers and employees.
• Maintains shipping supplies, postage, etc.
• Branch cleaning (Bathrooms, Mop Floors, etc...)
• Warehouse housekeeping – Block/Flaps/Bin Maintenance to maintain a clean inventory environment and maximize cube space.
• Supports customer service by assisting customers picking up and loading product.
• Support will call service as needed to maintain a high level of customer service
• Disposes of Defective Hazmat/Lighting /Scrap products in compliance with RPG guidelines.
• Actively participates in all regulatory training (Hazmat, Refrigeration, Back & Knife… etc.) and other company training initiatives.
• Participates in annual inventory as needed.
• With appropriate cross-training, provides back up support at service counter during peak service times.

Preferred Education & Experience:

• High School Diploma or equivalent
• 1 year warehouse / material handling experience preferred
• Able to operate powered industrial equipment
• Able to operate computerized scanning equipment and PC based programs including SAP.
• Able to follow verbal and written instructions with minimal supervision.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must pass a pre-employment drug screen & background check.

The Warehouse Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position utilizes both manual and power material handling equipment to perform job functions, such as pallet jacks, forklifts, etc. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. You must have the ability to climb, bend, squat, reach, grasp and lift. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/NM-jobs.html

July 25, 2008

Warehouse Associate - Salt Lake City, UT

Job Type: Parttime

Job Description:

The Warehouse Associate performs warehouse duties and functions to support inventory integrity, order processing – picking, packing, staging, and shipping, and general maintenance and housekeeping duties to ensure a safe, clean, and orderly work environment.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Accurately receives product on DC trailer and effectively puts away product to utilize time efficiently and maximize cube space.
• Receive product from Branch Transfers (UPS, and other Carriers) to fulfill customer orders
• Receives product on Hub Truck (Same Day Pickup) and process customer backorders and branch stock replenishment in order to have product available for sale.
• Processes backorders to fulfill customer orders and meet order ready times.
• Picks & stages will call orders to achieve company Will Call Ready Rate (WCRR) and Customer expectations.
• Accurately picks and prepares shipping orders to meet shipping cutoff times and processes orders according to all regulatory standards.
• Processes returns in accordance with BBX guidelines, referencing original documents, product disposition, and obtaining all necessary signatures.
• Contacts customers in order to purge old orders and release product for purchase by other customers.
• Properly prepares, stages and documents product for reverse logistics in order to keep inventory fresh and warehouse space open for new products to be introduced.
• Prepares all hazmat orders in accordance with all Dept. of Transportation and company requirements.
• Processes all next day air shipments in accordance with DOT requirements and company expectations.
• Schedules customer/vendor pickups as needed to serve customer and branch needs.
• Performs cycle counts to ensure inventory accuracy.
• Works multiple location report to drive continuous improvement in inventory accuracy by reducing duplicate locations.
• Performs stock alignments as necessary to improve inventory performance and accuracy.
• Replenishes and maintains showroom stock to create an appealing well stocked environment for customers.
• Conducts daily power equipment inspection to ensure safe operation of equipment, safe work environment for employees, and compliance with all OSHA and company regulations.
• Grounds keeping and trash collection/disposal to ensure a clean, well-groomed appearance for customers and employees.
• Maintains shipping supplies, postage, etc.
• Branch cleaning (Bathrooms, Mop Floors, etc...)
• Warehouse housekeeping – Block/Flaps/Bin Maintenance to maintain a clean inventory environment and maximize cube space.
• Supports customer service by assisting customers picking up and loading product.
• Support will call service as needed to maintain a high level of customer service
• Disposes of Defective Hazmat/Lighting /Scrap products in compliance with RPG guidelines.
• Actively participates in all regulatory training (Hazmat, Refrigeration, Back & Knife… etc.) and other company training initiatives.
• Participates in annual inventory as needed.
• With appropriate cross-training, provides back up support at service counter during peak service times.

Preferred Education & Experience:

• High School Diploma or equivalent
• 1 year warehouse / material handling experience preferred
• Able to operate powered industrial equipment
• Able to operate computerized scanning equipment and PC based programs including SAP.
• Able to follow verbal and written instructions with minimal supervision.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must pass a pre-employment drug screen & background check.

The Warehouse Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position utilizes both manual and power material handling equipment to perform job functions, such as pallet jacks, forklifts, etc. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. You must have the ability to climb, bend, squat, reach, grasp and lift. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/UT-jobs.html

Applications Engineer / Field Service Engineer - FL

Job Type: Fulltime

Job Description:

Our client has just opened a new office in Florida and is seeking experienced CNC or Swiss Screw Machine Service Engineers. This is an outstanding opportunity for anyone who has experience as an Applications Engineer, Field Service Engineer, CNC Programmer, and/or CNC Maintenance / Repair Technician. You will be a Full Time, On Call Service Tech, with your own home being one of your offices. This position does require some travel, but it will be local or overnight travel only, since your territory will be specifically Florida. To be considered, you must be a responsible type individual who is independently motivated, and have good machine aptitude. Your experience should include set ups, maintenance, repairs and rebuilds on Swiss CNC screw machines and/or CNC machinery. Knowledge of Swiss Style screw machines is ideal, but the company is willing to provide training, so a CNC Programmer who has set up, operating, and maintenance experience will also be considered. A good Maintenance / Repair Technician who has repair / rebuild experience on CNC machinery who wishes to learn programming, will also be considered. Our client is offering an outstanding benefits package, health insurance, and an excellent bonus structure, and a company car or car allowance will also be provided.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/FL-jobs.html

Quality Assurance Manager / Engineer - Central CT

Job Type: Fulltime

Job Description:

Large job shop in CT is seeking a strong Quality Manager / Engineer for its organization. This is a very hands-on position that will get you involved in all facets of quality. Your responsibilities will include initiation / implementation of inspection procedures, maintenance / certification of ISO, PPAP & SPC documentation, and you will be a member of the Management Review team. Having CMM programming is a plus. This company is offering a strong salary and benefits package. They are not offering relocation assistance for this position, so if you are a local candidate to the Central CT area or would consider relocating yourself, please forward your resume.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/CT-jobs.html

Engineering Manager / Quality Manager - WA

Job Type: Fulltime

Job Description:

We have a client looking for an Engineering Manager / Quality Manager with a solid knowledge of precision machining with CNC and Screw machines in a job shop environment. This position will be responsible for all Quality issues and procedures as well as managing the Engineering and Quality departments. You must have knowledge of machining processes, layouts, tooling design, cycle times, speeds and feeds, job estimating, APQP, SPC, ISO-9000, CMM programming, TQM, Six Sigma, and Lean Manufacturing procedures, troubleshooting, and be able to make continuous improvements to reduce defects and scrap. You will act as the liaison between the Plant and Customer. Prior Supervision and a BS in Engineering or equivalent experience is desired. Position will be promotable to Plant Operations Manager. Company offers an excellent wage and benefit package, as well as relocation assistance if required, for the right qualified candidate. When submitting your resume, please include a detailed list of the CNC machines and screw machines you are experienced with, your email address, and 3 professional references.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/WA-jobs.html

Warehouse Associate - Sparks, NV

Job Type: Parttime

Job Description:

The Warehouse Associate performs warehouse duties and functions to support inventory integrity, order processing – picking, packing, staging, and shipping, and general maintenance and housekeeping duties to ensure a safe, clean, and orderly work environment.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Accurately receives product on DC trailer and effectively puts away product to utilize time efficiently and maximize cube space.
• Receive product from Branch Transfers (UPS, and other Carriers) to fulfill customer orders
• Receives product on Hub Truck (Same Day Pickup) and process customer backorders and branch stock replenishment in order to have product available for sale.
• Processes backorders to fulfill customer orders and meet order ready times.
• Picks & stages will call orders to achieve company Will Call Ready Rate (WCRR) and Customer expectations.
• Accurately picks and prepares shipping orders to meet shipping cutoff times and processes orders according to all regulatory standards.
• Processes returns in accordance with BBX guidelines, referencing original documents, product disposition, and obtaining all necessary signatures.
• Contacts customers in order to purge old orders and release product for purchase by other customers.
• Properly prepares, stages and documents product for reverse logistics in order to keep inventory fresh and warehouse space open for new products to be introduced.
• Prepares all hazmat orders in accordance with all Dept. of Transportation and company requirements.
• Processes all next day air shipments in accordance with DOT requirements and company expectations.
• Schedules customer/vendor pickups as needed to serve customer and branch needs.
• Performs cycle counts to ensure inventory accuracy.
• Works multiple location report to drive continuous improvement in inventory accuracy by reducing duplicate locations.
• Performs stock alignments as necessary to improve inventory performance and accuracy.
• Replenishes and maintains showroom stock to create an appealing well stocked environment for customers.
• Conducts daily power equipment inspection to ensure safe operation of equipment, safe work environment for employees, and compliance with all OSHA and company regulations.
• Grounds keeping and trash collection/disposal to ensure a clean, well-groomed appearance for customers and employees.
• Maintains shipping supplies, postage, etc.
• Branch cleaning (Bathrooms, Mop Floors, etc...)
• Warehouse housekeeping – Block/Flaps/Bin Maintenance to maintain a clean inventory environment and maximize cube space.
• Supports customer service by assisting customers picking up and loading product.
• Support will call service as needed to maintain a high level of customer service
• Disposes of Defective Hazmat/Lighting /Scrap products in compliance with RPG guidelines.
• Actively participates in all regulatory training (Hazmat, Refrigeration, Back & Knife… etc.) and other company training initiatives.
• Participates in annual inventory as needed.
• With appropriate cross-training, provides back up support at service counter during peak service times.

Preferred Education & Experience:

• High School Diploma or equivalent
• 1 year warehouse / material handling experience preferred
• Able to operate powered industrial equipment
• Able to operate computerized scanning equipment and PC based programs including SAP.
• Able to follow verbal and written instructions with minimal supervision.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must pass a pre-employment drug screen & background check.

The Warehouse Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position utilizes both manual and power material handling equipment to perform job functions, such as pallet jacks, forklifts, etc. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. You must have the ability to climb, bend, squat, reach, grasp and lift. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/NV-jobs.html

Business Unit Manager - MI

Job Type: Fulltime

Job Description:

This large automotive component manufacturer is seeking a Business Unit Manager with strong product development skills for its high volume facility utilizing screw machines and CNC equipment. Prospective Candidates must have full P&L responsibilities, budgeting, engineering, quality, and production management experience. You will oversee several product lines, and be involved with working with customers on product development from conception through completion. You must also have prior experience as a Business Unit Manager or Plant Manager over multiple product lines, and have a Degree; 4 year minimum, required. A STRONG engineering and process development background on screw machines is greatly desired! This company is offering an excellent wage and benefits package, along with full relocation assistance.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/MI-jobs.html

July 23, 2008

Customer Service Associate - Seattle, WA

Job Type: Fulltime

Job Description:

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.



Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/WA-jobs.html

July 22, 2008

Market Sales Coordinator - Seattle, WA

Job Type: Fulltime

Job Description:

We are seeking a Market Sales Coordinator to join our growing team.

The primary objective of the Market Sales Coordinator is to drive sales growth within an assigned District/Market. They will support multiple Grainger branches within a district/market and provide Sales Team support by following up on customer inquiries, quotes, and sales leads. The Market Sales Coordinator will proactively work to grow the business with leverage accounts. They will inform and educate branch personnel on sales growth tools and opportunities and work to provide solutions to customers needs through integrated online, phone and local branch channel networks.


Job Responsibilities include, but are not limited to, the following:

• Makes outbound calls to follow up on inquiries, open quotes, sales leads and on new accounts.
• Provides branch and sales support with activities related to sourcing, quotes and closing sales leads.
• Analyzes sales results with unassigned/leverage accounts and develops and implements strategies to grow sales.
• Actively probes to uncover unique and complex customer requirements and develops cost effective solutions to build customer relationships, loyalty and retention.
• Reactivates and wins back customers who have reduced or discontinued solution resolution with Grainger.
• Presents service, product, and promotional offerings to customers in order to generate customer awareness and sales.
• Understands and utilizes current sales policies especially with respect to pricing.
• Demonstrates local market knowledge and shares market and/or competitive information with branch and sales team.
• Acts as a liaison between the supported District Branches and Branch Managers, quotations and other support departments as needed.
• Increases customer touches by building relationships, sharing product information, educating on branch service capabilities and assists with problem resolution with key assigned accounts.
• Provides feedback to BMs regarding CSA leads quality.
• Occasionally participates in outside sales calls with sellers to add value by effectively communicating branch service capabilities to build customer relationships, loyalty, and retention.
• Analyzes distribution lists for the Grainger catalog to ensure proper coverage of key customers and potential customers.

Position Requirements:
Job requirements, including experience and education, include the following:

• College degree preferred or 3 years experience with direct customer interaction in service and sales environment.
• Ability to travel within assigned district
• Knowledge of MRO products and their applications.
• Self-motivated, possessing a high energy level and a desire to win.
• Possess the technological capabilities to efficiently navigate the Grainger systems to support customers.
• Strong business acumen and communication skills.
• Ability to listen, gain trust and bring to closure an action, project, resolution or sale with customers.
• Ability to utilize sales process to uncover customer objections/concerns, determine appropriate approach and provide solutions.
• Ability to influence events to achieve goals beyond what is required.
• Ability to stay with a position or plan of action until desired result is achieved or is no longer reasonably attainable.
• Ability to work independently and maximize use of time and resources

Position Attributes:
The Market Sales Coordinator will report directly to the Branch Manager or Customer Service Manager and maintain strong relationships with the entire district team. It is important for this position to build cross-functional working relationships (Sales, Sourcing, Inventory Management, Merchandising, etc) and have the ability to work in a team-selling environment.

The majority of the Market Sales Coordinator role will be performed in the branch utilizing phone and computer technology. Some direct selling at customer locations will be required and therefore it is necessary to be able to travel within the district in which the position is assigned.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/WA-jobs.html

July 21, 2008

Customer Service Associate - Fremont, CA

Job Type: Parttime

Job Description:

Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/CA-jobs.html

Customer Service Associate - Fremont, CA

Job Type: Fulltime

Job Description:

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.

Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/CA-jobs.html

July 18, 2008

Customer Service Associate - Tukwila, WA

Job Type: Parttime

Job Description:

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.



Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/WA-jobs.html

Customer Service Associate - Tukwila, WA

Job Type: Fulltime

Job Description:

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
• Meets or exceeds monitoring standards on phones and at counter.
• Assists customers with loading product into customer vehicle.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.
• Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.



Preferred Education & Experience:

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.

The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/WA-jobs.html

Commercial Sales Representative - San Francisco, CA

Job Type: Fulltime

Job Description:

The key responsibility for this Zone-level position is the growth of the commercial customer base through face to face systematic solicitation of targeted commercial prospects within a zone.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/CA-jobs.html

July 16, 2008

Warehouse Associate - Salt Lake City, UT

Job Type: Fulltime

Job Description:

We are seeking a Warehouse Associate to join our growing team. The Warehouse Associate performs warehouse duties and functions to support inventory integrity, order processing – picking, packing, staging, and shipping, and general maintenance and housekeeping duties to ensure a safe, clean, and orderly work environment.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Accurately receives product on DC trailer and effectively puts away product to utilize time efficiently and maximize cube space.
• Receive product from Branch Transfers (UPS, and other Carriers) to fulfill customer orders
• Receives product on Hub Truck (Same Day Pickup) and process customer backorders and branch stock replenishment in order to have product available for sale.
• Processes backorders to fulfill customer orders and meet order ready times.
• Picks & stages will call orders to achieve company Will Call Ready Rate (WCRR) and Customer expectations.
• Accurately picks and prepares shipping orders to meet shipping cutoff times and processes orders according to all regulatory standards.
• Processes returns in accordance with BBX guidelines, referencing original documents, product disposition, and obtaining all necessary signatures.
• Contacts customers in order to purge old orders and release product for purchase by other customers.
• Properly prepares, stages and documents product for reverse logistics in order to keep inventory fresh and warehouse space open for new products to be introduced.
• Prepares all hazmat orders in accordance with all Dept. of Transportation and company requirements.
• Processes all next day air shipments in accordance with DOT requirements and company expectations.
• Schedules customer/vendor pickups as needed to serve customer and branch needs.
• Performs cycle counts to ensure inventory accuracy.
• Works multiple location report to drive continuous improvement in inventory accuracy by reducing duplicate locations.
• Performs stock alignments as necessary to improve inventory performance and accuracy.
• Replenishes and maintains showroom stock to create an appealing well stocked environment for customers.
• Conducts daily power equipment inspection to ensure safe operation of equipment, safe work environment for employees, and compliance with all OSHA and company regulations.
• Grounds keeping and trash collection/disposal to ensure a clean, well-groomed appearance for customers and employees.
• Maintains shipping supplies, postage, etc.
• Branch cleaning (Bathrooms, Mop Floors, etc...)
• Warehouse housekeeping – Block/Flaps/Bin Maintenance to maintain a clean inventory environment and maximize cube space.
• Supports customer service by assisting customers picking up and loading product.
• Support will call service as needed to maintain a high level of customer service
• Disposes of Defective Hazmat/Lighting /Scrap products in compliance with RPG guidelines.
• Actively participates in all regulatory training (Hazmat, Refrigeration, Back & Knife… etc.) and other company training initiatives.
• Participates in annual inventory as needed.
• With appropriate cross-training, provides back up support at service counter during peak service times.

Preferred Education & Experience:

• High School Diploma or equivalent
• 1 year warehouse / material handling experience preferred
• Able to operate powered industrial equipment
• Able to operate computerized scanning equipment and PC based programs including SAP.
• Able to follow verbal and written instructions with minimal supervision.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must pass a pre-employment drug screen & background check.

The Warehouse Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position utilizes both manual and power material handling equipment to perform job functions, such as pallet jacks, forklifts, etc. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. You must have the ability to climb, bend, squat, reach, grasp and lift. Verbal and written communication skills are also needed. Candidates must have the ability to work weekends as needed.

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/UT-jobs.html

July 11, 2008

Customer Service Manager - Honolulu, HI

Job Type: Fulltime

Job Description:

ABOUT THIS OPPORTUNITY
We are currently seeking a Customer Service Manager to join our growing team.
This is an opportunity to assist the branch operations management team in exceeding customer needs by providing your expertise on sales, quality, systems and service issues.
The Customer Service Manager is directly involved in day to day branch operations and directly supervises a team of associates ensuring sales and service excellence.
In this position you will implement key sales and marketing initiatives and be responsible for effective use of branch merchandising programs. You will also be responsible for the continued leadership, coaching and development of team members while always providing World Class Customer Service.

Job Requirements include:
- Must have 2+ years of proven sales and leadership experience
- Must have 1+ years of supervisory/management experience for a team of 4+ employee
- Experience implementing process improvements to meet branch and sales goals while providing exceptional customer service offerings
- Ability to improve and maintain relationships with external customers in order to identify and anticipate needs, share understandings and exceed customer needs
- Experience with hiring and developing teams through consistent communication of the company's vision, mission, strategy, values, market strategy and initiatives.
- Ability to effectively communicate to the staff and management through team meetings and other written or verbal communication
- Ability to develop and communicate job assignments, duties and work schedules to team
- Proven customer focus and ability to manage change
- Experience with store displays and inventory management
- Ability to implement marketing and sales initiatives to positively impact sales goals
- Experience handling customer & employee concerns to resolution
- HS Diploma or Equivalent, some college preferred
- Experience motivating, inspiring and achieving results through others
- Excellent computer skills, MS Office
- Demonstrated ability to model superior customer service
- Ability to assist the Branch Manager with profit and expense analysis as well as sales growth and market expansion.
- Develop and maintain effective relationships with employees, internal partners and customers
- Wholesale or retail experience in operational role
- Use of leadership skills to coach and facilitate service improvement, team behavior and to effectively communicate our shared vision and direction

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/HI-jobs.html

July 10, 2008

Customer Service Manager - Las Vegas, NV

Job Type: Fulltime

Job Description:

We are currently seeking a Customer Service Manager to join our growing team.
This is an opportunity to assist the branch operations management team in exceeding customer needs by providing your expertise on sales, quality, systems and service issues.
The Customer Service Manager is directly involved in day to day branch operations and directly supervises a team of associates ensuring sales and service excellence.
In this position you will implement key sales and marketing initiatives and be responsible for effective use of branch merchandising programs. You will also be responsible for the continued leadership, coaching and development of team members while always providing World Class Customer Service.

Job Requirements include:
- Must have 2+ years of proven sales and leadership experience
- Must have 1+ years of supervisory/management experience for a team of 4+ employee
- Experience implementing process improvements to meet branch and sales goals while providing exceptional customer service offerings
- Ability to improve and maintain relationships with external customers in order to identify and anticipate needs, share understandings and exceed customer needs
- Experience with hiring and developing teams through consistent communication of the company's vision, mission, strategy, values, market strategy and initiatives.
- Ability to effectively communicate to the staff and management through team meetings and other written or verbal communication
- Ability to develop and communicate job assignments, duties and work schedules to team
- Proven customer focus and ability to manage change
- Experience with store displays and inventory management
- Ability to implement marketing and sales initiatives to positively impact sales goals
- Experience handling customer & employee concerns to resolution
- HS Diploma or Equivalent, some college preferred
- Experience motivating, inspiring and achieving results through others
- Excellent computer skills, MS Office
- Demonstrated ability to model superior customer service
- Ability to assist the Branch Manager with profit and expense analysis as well as sales growth and market expansion.
- Develop and maintain effective relationships with employees, internal partners and customers
- Wholesale or retail experience in operational role
- Use of leadership skills to coach and facilitate service improvement, team behavior and to effectively communicate our shared vision and direction

For more information on this job posting, please go to:
http://www.find-a-job-usa.com/NV-jobs.html


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