Job Hunt America

Job Type: Fulltime

Job Description:

About us:
Stream is a global technical support and customer service outsourcing provider. The company's award-winning systems and processes provide effective contact centre solutions that help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 45 million customer experiences a year using Stream's fully integrated suite of e-mail, chat, voice and self-help solutions. Check us out at www.stream.com.

Job Title: Programmer Analyst (supporting HR & Finance)
Location: Richardson, TX 75082

Summary:
Design, develop, and implement software solutions for the HR, Finance and Payroll departments within a global organization.

Responsibilities:
• Design, program, test, and implement complex business systems using Oracle Applications (Human Resources, Financials) or Kronos Workforce Central (Timekeeper).
• Responsible for assisting in the administration and support of the Oracle Applications and Kronos Workforce Central environments including security, responsibilities, capacity planning, performance management, system upgrades and patch management in collaboration with the DBA team.
• Design, program, test and implement custom interfaces used for system integration between internal and external systems.
• Prepare deployment and post-deployment plans to support the conversion and implementation of the solution.
• Work with internal customers to develop and enhance tools and business applications.
• Identify and correct production processing errors related to assigned programs and work independently in general support of production systems.
• Participate in all phases of development starting with a conceptual model through functional and detailed design to implementation, debugging and deployment of the software solution.
• Participate in the definition of application architecture.
• Create functional and design specifications from user requirements.
• Follow functional and design specifications to ensure that all components of the technical architecture are properly integrated and implemented.
• Help provide user documentation which identifies implemented features, method of installing and accessing changes.
• Provide system documentation, which identifies where changes have been implemented, and how to implement new features into a production environment. Provide operations monitoring documentation and troubleshooting steps.
• Develop project plans for assigned projects.

Requirements:
• Skill in providing an exceptional customer experience.
• Skill in verbal and written communication to analyze, interpret and address customer needs.
• Knowledge of contact services industry and best practices.
• Knowledge of software development methodology or structured system development life cycle.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Familiar with both Windows and Unix based operating systems.
• Minimum one-year experience with PL/SQL programming or equivalent.
• Two to four years of experience in implementing and/or supporting ERP business application packages. Particularly helpful is experience with Oracle Applications including Human Resources, General Ledger, Accounts Payable, Accounts Receivable, and Fixed Assets.
• Experience working with upgrading modules within the Oracle Applications 11i environment is highly desirable.
• Knowledge in underlying Oracle Applications database architecture including schemas/products, standard application program interfaces (API), data elements, tables, and views as basis for troubleshooting, data conversion and reporting.
• Knowledge of optimizing Oracle Applications Concurrent Manager, SQL, PL/SQL and indexes.
• Knowledge and experience with Oracle Self-Service Modules and Workflow Customizations.
• Experience opening, managing, and resolving Oracle Service Requests (TARs) with Oracle Support.
• Knowledge of reporting tools such as Oracle Discoverer, Noetix Views, Business Objects helpful.
• Experience with Kronos Workforce Central Timekeeper helpful.
• Experience with Kronos Workforce Connect helpful.
• Experience designing and developing custom interfaces for system integration to third party payroll systems and benefit providers helpful.
• Ability to work under pressure with tight deadlines.
• Excellent oral and written communication skills.
• Bachelor’s degree in Information Technology with a minimum of 2 to 3 years business applications development experience.
• Equivalent education or experience may be substituted for any of the above.

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